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WATER: Steps on Making a claim for your water damage

9/5/2017 (Permalink)

Water Damage WATER: Steps on Making a claim for your water damage Flooding in Commercial Building due to a leaking pipe in the bathroom on the second floor

The process for making a claim for water damage is pretty much the same for flood or non-flood damage.

  1. Stop the water flow or leaks if possible.
    • Of course, if your home is flooded by a raging river, that is likely impossible until the water recedes. However, if you have a burst water pipe, you need to take steps to stop the leak. Turn off the water main or get the pipe repaired quickly.
  2. Contact your insurance company as soon as possible.
    • Most insurance companies offer a 24/7 claims number. The customer service representative can help you get the claim started and tell you the exact next steps the insurance company will need you to do.
  3. Take pictures and/or video of the damage.
    • You need to have a visual record of the damage to the building and its contents. This is critical for your claim.
  4. Make reasonable repairs to the property to secure it from further damage.
    • This includes covering holes in the roof, securing windows with plywood, etc.
  5. Start getting the water out.
    • If you have water remaining inside the building, you can start removing it. You can do this yourself or have a water extraction company do it. Keep all receipts since insurance may cover those costs.
  6. Don't throw anything away.
    • The adjuster will need to see all damaged property.
  7. Write down all your interactions with the insurance company.
    • This includes time, date, who you spoke with, and the details discussed. Always follow up in writing on important discussions.
  8. Keep a central file that includes your interaction log, documents received from the insurance company, copies of the photos taken, and copies any correspondence you send.

Storm Damage Cleanup and Restoration

9/5/2017 (Permalink)

Storm Damage Storm Damage Cleanup and Restoration Tree that fell on a home due to a storm

Storm and flood damage can be devastating. Immediate action is needed, and you need the company with storm damage experience. SERVPRO Franchise Professionals have the expertise and the resources to handle any size disaster and can respond immediately to storm and flooding conditions.

Have Storm or Flood Damage?
Call Us Today 1-800-SERVPRO

SERVPRO Franchise Professionals

Why Choose a SERVPRO Franchise Professional?

 

They are Faster to Any Size Disaster

SERVPRO Franchise Professionals are dedicated to responding immediately to water and storm damage emergencies. A fast response lessens the damage, limits further damage, and reduces cost.

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They're Highly Trained Water Damage Specialists

They specialize in water and storm damage restoration, the cornerstone of our business. SERVPRO Franchise Professionals have extensive water damage restoration training that enables them to get you back to normal.

  • Water Damage Restoration Technician
  • Applied Structural Drying Technicians

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They Have the Resources to Handle Storms and Disasters

SERVPRO Franchise Professionals have a national network of over 1,700 Franchises across the country and elite Disaster Recovery Team strategically located throughout the country.

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Regardless of the Storm Damage, They Can Help

Storms occur with little warning and can be especially devastating, so you'll need the company that you can trust to rise to the occasion. Regardless of the type of storm, SERVPRO Franchise Professionals can handle any size disaster. During catastrophic storms and major events, our Disaster Recovery Team can respond quickly with additional resources.

  • Flooding caused by heavy rains
  • Hurricanes and tidal surges
  • Tornadoes and wind damage
  • Ice and snowstorms
  • Wild fires

Carpet and Oriental Rug Cleaning

5/5/2017 (Permalink)

Cleaning Carpet and Oriental Rug Cleaning Oriental Rug Cleaning

DID YOU KNOW??... Residue from smoke or soot will settle on the fibers of your carpet and area rugs. The residue will be ground in every time someone walks on them after fire or smoke loss. In most cases SERVPRO will do a showcase method of cleaning to completely free the carpet of all smoke residue. The showcase method consists of gently agitating the carpet fibers with a machine that applies a highly effective detergent, and then rinsing the carpet with a top-of -the-line water extraction unit. The carpet will also be deodorized, leaving a fresh clean scent. Whether it is wall-to-wall carpeting or the most expensive oriental rug, SERVPRO is experienced in cleaning all types of carpet fibers